2025 Rock Integrated Services Survey

Feedback on Ministry Defender Solutions (formerly Safe Hiring Solutions) is largely positive, with users appreciating its improved Rock RMS integration, competitive pricing, and strong customer service. Many churches transitioned from other providers like Checkr due to Safe Hiring’s customizable communication options and unique features like Arrest Alert, which reduces the need for frequent background checks. While the platform is generally effective and easy to work with, some users noted minor challenges, such as a clunky user dashboard, email deliverability issues, and limitations in generating background check links outside of Rock. Despite these small concerns, most respondents report being pleased with the service and see it as a cost-effective, well-supported solution.

Feedback on Clear Investigative Advantage (CIA) is generally positive, highlighting its strong customer service, quick responsiveness, and effective integration with Rock RMS. Users appreciate the convenience of approving background check requests within Rock and the automatic attachment of results to individual profiles. However, some mentioned a lack of customization and occasional confusion due to the branding of emails sent from “CIA,” which has led to questions from members. Despite this minor issue, the service is viewed as reliable and easy to use.

Feedback on Protect My Ministry (PMM) is mixed, reflecting a balance of reliability and integration strengths with recurring frustrations around support, pricing, and clarity. Many users appreciate PMM’s solid Rock RMS integration—especially for handling background checks—and the ease it brings to volunteer management. The system is generally seen as functional, with responsive communication from the team in more recent experiences, and users are hopeful that the newer PMM 3.0 plugin will address long-standing issues. However, concerns were raised about high pricing, limited transparency around what is included in checks, and inconsistent customer service, especially during technical issues or when requesting account support. Earlier versions of the plugin were favored for their simplicity and direct integration, while newer versions introduced complexity and required additional logins. Overall, PMM remains a widely used solution with strong potential but would benefit from continued improvements in usability, innovation, and support responsiveness.

Feedback on MinistrySafe highlights a mixed experience, with strong appreciation for its high-quality child safety training resources, affordable background checks, and responsive customer service. Users value the platform’s role in supporting abuse prevention efforts and compliance, especially for ministries focused on child protection. However, many express ongoing frustration with the Rock RMS integration, citing unreliable performance, vague documentation, duplicate records, and limited functionality beyond a single training workflow. The free plugin—originally built for another church—offers cost advantages but lacks robust support, making troubleshooting and customization difficult. Billing and processing delays were also noted as areas needing improvement. Despite these challenges, MinistrySafe remains a trusted and cost-effective solution for many churches, particularly for training purposes.

Feedback on Checkr highlights a generally positive experience with its integration, ease of use, and improved workflow efficiency for background checks. However, several concerns emerged, notably regarding limited email customization, high pricing—especially for Pro-level checks—and a perceived decline in customer service responsiveness. Some users reported unhelpful support interactions and onboarding difficulties, while others noted a shift toward less detailed background check results and discomfort with Checkr's company values. Despite these issues, many appreciated its reliable API, fast processing, and simple setup, though some have transitioned to alternative providers or are exploring other options due to cost and support-related concerns.

Feedback on SecureSearch indicates mixed experiences, primarily centered around challenges with its pricing model and past limitations in Rock RMS integration. Some users found the per-background-check cost prohibitively high, especially when individual ministries bore the expense—occasionally resulting in extremely costly checks. Additionally, earlier versions of the integration were considered insufficiently functional or overly complex. However, there is acknowledgment that improvements may have been made since those initial issues.

Feedback on Verified First is highly positive, with users praising the platform for delivering extensive, accurate background check data at a fair price. It is regarded as a valuable and cost-effective solution for churches needing reliable screening services.

Feedback on HR Profile is succinct but positive, highlighting its easy integration with Rock RMS and excellent customer service, making it a smooth and supportive background screening partner for churches.