Question

Photo of DJ Grick

1

Twillio Replies

4

I have been testing twillio and it is sending messages fine but the replies are not coming into my personal phone number like described in theSMS In Detail secion of the Communicating with Rock manual. Originally it was replying to them with the reply I put in during the test phase, but i removed that code from Twilio and its no longer doing anything. 

Has anyone else had this issue? 

SMS
  • Photo of Jon Edmiston

    1

    Looks like the documentation was missing a step to set the callback address. I updated it with this step (#3). Sorry about that, our documentation is in 'beta' too.

    http://www.rockrms.com/Rock/BookContent/8/8#smstwillio

    • DJ Grick

      DJ Grick

      Thanks Jon. That fixed my issue. I was pretty sure the issue was something like that I just could not figure out how to word the question.


      You guys have been doing such a great job. I hope everyone is telling you that but I wanted to say it again just to keep encouraging you all.


      One note on the edit you made to the documentation. Right now it says the Request URL should be "http:///Webhooks/Twillio.ashx" If someone tries entering that they will return errors. Shouldn't it say something more along the lines of "http://(Your-Rock-URL)/Webhooks/Twillio.ashx".


      Regardless I am happy it's all working on my side. I will be marking this as solved. For not officially offering support you guys sure are helping a lot. But we appreciate it.

    • Photo of Bobbi Perreault

      1

      Hi, DJ

      I don't know if this will help, but Twilio keeps great logs.  If you go to your admin area at Twilio, there you will be able to look at the logs to tell if they are receiving any errors in that communication.  Also, I think you should be able to reach the page you've named by putting the address into a browser. That will answer if firewall is blocking it.

      • DJ Grick

        DJ Grick

        I think the issue is that i didn't name a page...What page should the request URL be sent to? Right now it's blank.

      • Photo of Jon Edmiston

        0

        Just a quick thought. Where are you hosting? The Twillio server needs to be able to reach you Rock server via HTTP. Is it possible that there is a firewall blocking access? I should probably add that note to the documentation

      • Photo of Van McNeece

        0

        I had the same issue... after beating my head against the wall, I had someone else come and look at my setup.  I had put two "L"s in the word twilio in the webhook on the twilio site... sigh.  Hope this helps someone else.