Question

Photo of DJ Grick

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Did Rock Crash on anyone else after the 1.0.4 update?

1

I am hosting on Cytanium and set everything up accoring to the manual. As soon as I updated I got the error which is at the bottom of this post. I am getting this error on any page I attempt to access. I guess I have a multi part question.

1. Did this happen to anyone else?

2. Has anyone else found a fix for this or should I scrap this install and start over? 

 

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

 

  • Nick Airdo

    Nick Airdo

    By any chance is the "app_offline.htm" file still sitting at the application root folder? If so, remove it and try hitting your website again.

    • DJ Grick

      DJ Grick

      Nick-That file is not in the root folder. There is an "app_offline-template.htm" but I just to be 100% sure I backed up that file deleted it as a test and it didn't fix the issue.

      • DJ Grick

        DJ Grick

        Correction. I had only attempted to access the Rock.MCChurch.me or Church.mcchurch.me (Where i am testing the public site). When I tried going to a sub-page i got an exemption that mentioned disk space. After checking the update put me right at my 50MB database limit. I understand this throwing exemptions on all other pages but would it also cause the homepage issues I am having?


        After upgrading the database size the issue continues.

        • David Turner

          David Turner

          If you have access to edit your web.config file, can you try commenting out the httpErrors section, and then try accessing the site again. That may give you (us) some better details as to what's happening.


          Change it to look like this...
          <!-- <httpErrors errorMode="Custom" existingResponse="Replace">
          <remove statusCode="404" subStatusCode="-1"/>
          <error statusCode="404" path="/Http404Error.aspx" responseMode="ExecuteURL"/>
          </httpErrors> -->

          • DJ Grick

            DJ Grick

            Thanks David. I actually just restored a backed up copy and moved on. When I posted that I forgot where i had saved the backup and was thinking I never actually made it.


            I tried marking this as solved but without an answer to approve I didn't see how. I didn't think it was appropriate to answer my own question and mark it as solved.

            • Jeremy Hoff

              Jeremy Hoff

              DJ, Thanks for posting that you had restored and moved on. Were you able to successfully perform the Rock Update after the restore?

              • Photo of Jeremy Hoff

                0

                Restoring from backup and retrying solved.  

                Will leave the question visible for a short term in search of a repeat of this issue.