Question

Photo of Dave Brown

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Family Group Address: PO Box Allowed?

2

While I can add a PO Box on address line 1 on the "Edit Family" page, the PO Box data is lost after clicking "Save."  I tried this with a group location type of HOME and a new group location type "PO BOX" with all of the selection switches turned off.  In either case, it appears like the address is accepted after clicking the green checkmark on the new address, but the information is discarded after clicking the Save on Edit Family.

  • Photo of David Leigh

    0

    This may have something to do with Address Verification.
    If you have Address Verification enabled, switch it off and retry adding the address.

    To do this:
    1. Select "Home/System Settings/Location Services".
    2. C    lick on any service that is marked as Active, change to Active = No and click Save.
    3. Once all Location Services are disabled, try to add the PO Box address.

     

    • Trey Hendon III

      Trey Hendon III

      Unfortunately, I don't think this will work longterm if you have the Job setup to recode your addresses. As mentioned in another post/comment here, this is meant as a test, not a longterm solution.

    • Photo of Dave Brown

      0

      This procedure worked, but seems pretty cumbersome.  Turning system settings off and remembering to turn them back on (and having individuals with staff roles tracking down an administrator) to enter a PO Box address type is not intuitive to me.

      Is there a switch (such as "Map Location") in the development queue that would allow address verfication/location services to be bypassed so that a staff person can enter such an address?

      • David Leigh

        David Leigh

        Yes, you won't find this procedure in the manual! I was only asking you to try these steps to verify my suspicion that it is caused by a bug in the Location Service. We have run into the same problem with the Bing Service, and I have made some changes that are currently in testing at our site. Once I am sure that they work as intended, I will submit the code for inclusion in a future release... and yes, it also includes the ability to switch off the Map Location check box to disable verification for individual addresses.

        • Trey Hendon III

          Trey Hendon III

          It'd be great if the disable standardization was a separate checkbox that would allow the returned geo-code information to be saved but not the formatted address.


          Looking deeper at this for a client, the problem seems to be with the way locations submit (or rather don't submit) proper PO Box / Apartment Number info to the USPS. https://smartystreets.com/articles/how-do-i-determine-if-a-suite-or-apartment-number-is-needed


          I was toying with trying to modify the address save to use a custom checkbox (per address entry) to do a different string concat when the SmartyStreets returns S and AACC (i.e. an override Apartment box). That way the save action could get the standardized address and then "force" append the apartment number to the newly standardized address.