Question

Photo of Josiah Rocke

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Can't set up barcode scanner with Windows App

4

I'm trying to set up the barcode scanner with the check in app. I was told that by default (phone number search), the scanner would work from the check-in welcome screen. No dice. so, I tried switching to "scanned ID" - no dice, unless I clicked the red CHeck-In button, in which case, I could scan and it would input the numeric string, but then did nothing. When I pushed "Next" it said it didn't match (but I checked, and it did!!!) Then I tried "Family ID" mode, and it behaved exactly the same.

I posted in slack, and Lee Peterson confirmed that it should work with the default phone search directly from the welcome screen. He also said he found this in the welcome block: 

"// TODO: Add support for scanner       /// <summary>       /// Somes the scanner search.       /// </summary>"

So, is barcode scanning broken?

Also, if it makes a difference, I was using "Family Check-in" mode the entire time. I did not test with individual mode.






  • Photo of Shawn Ross

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    Do you know if your scanner has keyboard wedge support? That is the current one compatibility requirement (more info from the docs)

  • Photo of Josiah Rocke

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    They are Motorola LS2208 scanners. The documentation certainly makes it sound like that is supported.

  • Photo of Josiah Rocke

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    hmm. do I actually have to have a keyboard in-line? It's a surface pro. Keyboard attaches on bottom. LS2208 attaches via USB

  • Photo of Lee Peterson

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    Barcode scanning does work from the welcome page, and it's not necessary to change anything in the check-in configuration (I tested with the search type set to "Phone Number"). It's not necessary to have a keyboard attached.

    The key is that the scanner has to be set to append a carriage return to the scanned data. The DS457 I used (and the LS2208, I believe) doesn't append it by default. I followed these instructions to configure the scanner and it now works correctly.