Question

Photo of Wendall Brown

0

New Family or Address Change or Update Address or Checkin Device Throws an Exception

2

Was entering data for days with no problems at all trying to get caught up for
 launch of checkin in systems this weekend. Then it started throwing exceptions on New Family,Address updates on existing family,and adding or updating devices for checkin.

Read another post on similar problem so I upgraded SQL and Server

edit  I also unchecked bing as location service because of seeing geodata in stack trace several times and restarted Rock

it seems to occur only when location of address is entered or edited

adding new family fine unless address is added



Im at a total and fearful loss.

Current

Rock Version: Rock McKinley 6.10 Client Culture Setting: en-US Version:: Rock McKinley 6.10 Database:: Name: RockRms Server: localhost Database Version: Microsoft SQL Server 2016 (SP1-CU7-GDR) (KB4057119) - 13.0.4466.4 (X64) Dec 22 2017 11:25:00 Copyright (c) Microsoft Corporation Express Edition (64-bit) on Windows Server 2016 Essentials 10.0 (Build 14393: )

*Previous*

Database Version: Microsoft SQL Server 2016 (SP1-GDR) (KB4019089) - 13.0.4206.0 (X64)
Jul 6 2017 07:55:03
Copyright (c) Microsoft Corporation
Express Edition (64-bit) on Windows Server 2016 Essentials 6.3 <X64> (Build 14393: )

Screenshot-2018-1-29 Exception Detail Rock RMS.png

Screenshot-2018-1-30 Exception Detail Rock RMS.png

Any help or advice would be so much appreciated

Wendall Brown

wendall@thepointecog.com

The Pointe Church

  • Photo of Jim Michael

    0

    Hi Wendall- Unfortunately I'm not good at reading exceptions, but it *seems* like something is going awry with your geolocation service, as all of the areas in Rock you mention are throwing this error are *also* the places where Rock would try to geocode a location. Have you made changes to your Admin | System Settings | Location services recently? You could simply try deactivating whatever services you have "active" there to see if that's the culprit, then we could troubleshoot further. 


    I also notice you joined our Slack team recently, so maybe posting this issue there would get more eyeballs that know more than I looking at it.

  • Photo of Wendall Brown

    0

    Thank you Jim for offering advice

    no I haven’t changed anything in sys admin settings

    I did uncheck Bing as service but no effect. I saw my question posted over on slack. Do I need to post it direct?