Question

Photo of Ricardo Campos

0

WinHost Installation Help Needed

2

Hi,

I'm installing RockRMS in WinHost for the first time. When I first tried to run Start.aspx I got a permissions issue. I was able to resolve that by creating a web.config file with the code above and uploading to the root site path.

<configuration>  <system.web>    <trust level="Full" />  </system.web></configuration>

However, I can't get passed the database configuration page. I keep getting the error below and I am unable to resolve. 

Could Not Connect The user DB_111171_lavina_user could not connect to the server DB_111171_lavina. Error message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server).

Can someone please help?


Thanks!

  • Photo of Michael Roth

    0

    Recardo,

    Welcome to Rock and glad you here.  I have a host using WinHost and have not seen any issues besides a folder permission error, the folder is not an application point, of if I try to use SQL 2016.  I have to use 2012 with them as the 2016 must have some settings to work out (Not a limitation of Rock that I know of).


    Do you mind sharing a bit more details?  What folder are you installing rock in?  What is the server for the SQL?  

    Also for quicker response you might want to join the slack community as they have some really smart people in there. RockRMS.com/slack 

    Hope you can get this figured out quickly so you can enjoy Rock.


    In Him,

    Mike

  • Photo of Ricardo Campos

    0

    Hi Mike,

    Thanks for your response. I'm installing Rock in the site root directory. I'll post my issue on slack as well to see if someone  knows what it might be.

    Thanks!