AI Generated Summary
Feedback on Simple is overwhelmingly positive, with users consistently praising its exceptional customer service, responsive support, and deep commitment to the Rock RMS community. Churches value its seamless integration with Rock, easy setup, user-friendly admin interface, and reliable performance across giving and financial processes. The Simple team is described as going above and beyond, often feeling like an extension of church staff due to their hands-on support and willingness to assist beyond their core responsibilities. While some users mentioned higher fees and a few limitations—such as weekly fund transfers and limited data granularity (e.g., campus designation)—the consensus is that the service quality, proactive communication, and relational approach more than justify the cost. Simple is seen not only as a trusted technical partner but also as a ministry-minded team that actively invests in the success of churches and the Rock ecosystem.
Survey Processing Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner My Well. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.