AI Generated Summary
Feedback on Online Giving is generally positive, with users appreciating its efficiency and exceptional customer service—especially their dedication to supporting smaller churches. Many found the platform reliable and were satisfied during their years of use. However, some chose to switch providers due to fees and limitations in integration capabilities. A few also noted challenges during the transition process, particularly around migrating recurring schedules and payment methods, but overall impressions remain favorable.
Survey Processing Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner My Well. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.