AI Generated Summary
Feedback on My Well is overwhelmingly positive, with users praising its seamless integration with Rock RMS, exceptional customer service, and the lowest processing fees available—enabling churches to redirect more funds to ministry efforts. The platform is noted for being stable, ministry-minded, and consistently improving with regular feature releases and responsive support. My Well is also recognized for its knowledgeable staff, ease of migration, and strong documentation. While a few users noted occasional difficulty in getting clear answers or mentioned rising costs over time, the overall experience has been highly favorable, with many expressing gratitude for the value and savings it brings to their organizations.
Survey Processing Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner My Well. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.