Question

Photo of Kent Shilts

0

Runtime Error

4

When our Rock webpage (people.myresonateindy.com) is attempted to be opened in a web browser a Runtime error is shown. The site has not recently been updated and as far as I know was running the most current version of Rock with no difficulty. This week when attempting to open the site only the runtime error was shown. On a regular basis, maybe one time every other week I have to restart the site and refresh the application processes, but this has usually cleared up any issues with the site. The site is hosted through Arvixe and I am wondering if there is some kind of issue that others have had to deal with as well.

Any help or suggestions will be much appreciated! Thank You in advance.

Screen Shot 2015-10-15 at 3.12.20 PM.png

 

 

  • Photo of David Leigh

    0

    Hi Ken,

    I'm not familiar with hosting on Arvixe, but if you have admin rights to the server, you might try this:

    1. Edit the web.config file (make a backup first!) and modify the "customErrors" setting as follows:

    <configuration>
...
    <system.web>
...
        <customErrors mode="Off"/>
...
    </system.web>
...
</configuration>

    2. Enter the site address in the browser. You should see an error response from the server with additional details.

    3. If you need futher help, post the detailed error message here.

     

  • Photo of Kent Shilts

    0

    Here is the detailed error page. I think I changed the web.config file in the correct manner. 

    Thanks so much for the quick response as well, David!

    Screen Shot 2015-10-15 at 5.35.54 PM.png

    • Ken Roach

      Ken Roach

      Check this out if you are. Not sure if its still relevant, considering we're about to go to version 4.

      • Kent Shilts

        Kent Shilts

        I am still having the issue and Arvixe tech support has responded to let me know they are working with long delays.


        Ken with your comment I may be missing what I am supposed to check out...

      • Photo of David Leigh

        0

        Ok, it looks like someone else has encountered this error before, also with Arvixe - see here:
        http://www.rockrms.com/Rock/Ask/Troubleshooting/Questions/190

        The resolution in that question was to contact Arvixe support, and it seems they may have reconfigured something to do with the AppPool settings.
        Are you able to contact support also? If you do and they are able to help, ask them for a detailed description of how they resolved the issue so we can post it here for others to follow.

         

        • Ken Roach

          Ken Roach

          Best of luck trying to contact Arvixe support at the moment. I am encountering that error also, but when I did get through a few weeks back I asked what was wrong with my site, that gave no explanation, simply said they were working on it and would let me know when it was fixed. That was two weeks ago. So, yes, if you can find out let us know. But you might find it hard to get through.

        • Photo of Ken Roach

          0

          I have the value '<add key="owin:AutomaticAppStartup" value="false" />' in my webconfig file, and I still get this error.  I had this in place before Arvixe's recent problems and my sites worked fine.  ( I have this line immediately before  <add key="RockStoreUrl" value="https://www.rockrms.com/">.)