Question

Photo of TeamLogic IT Account

0

Rock RMS Check-in Client not starting "We can't let you view this page..."

2

Hello.

We are new to supporting Rock RMS (i.e., providing IT support for Christ Baptist Church in Raleigh, NC).

ISSUE - There are 2 Rock RMS Check-in Clients that have been working fine. However, one stopped working this week. When we reboot the computer and restart Rock RMS Check-In Client, we get an error that states "We can't let you view this page...". I tried uninstalling and reinstalling the Check-In Client, but that did not resolve the issue either.

REQUEST - Any idea how I might fix this?

Thanks in advance for your assistance.


  • Photo of Michael Allen

    0

    That sounds like your kiosk may be logged in (to rock) with an account that doesn't have permission to load the checkin pages. 

    You could try deleting the cache/settings for the checkin app to force it back to the login screen. Those cookies don't always get wiped when you uninstall the client. 

    Trash this folder: "C:\Users\[YourUserName]\AppData\Roaming\Spark_Development_Network\CheckinClient..."

    If that folder doesn't exist, try `Local` in place of `Roaming` in the path.


    By default, the account you login with needs to be a member of the 'App - Check-in Devices' security role, unless someone has tweaked security settings on the checkin pages.

  • Photo of TeamLogic IT Account

    0

    Thanks Michael. I deleted the folder you suggest and updated the USER.CONFIG file with the correct URL (http://rock.christbaptist.org/checkin). Unfortunately, I still get the same error message. As I am new to Rock, it is not clear to me on how it is determining or caching a login (i.e., I have no idea what login it may be trying as it never prompts for a login or password). Additional thoughts? Thanks again for the assistance!