Question

Photo of Seth Thomas

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Check-in SSL Problem

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Our Check-In is not loading within the iPad RockRMS Check-In App. I believe it is because of an SSL problem. A few months ago we updated our website SSL certificate and enabled the "Force SSL" feature on the website. In the same timeframe we went into Rock on our site (web-based with Winhost) and enabled the "Force SSL" as well... only to find out the SSL certificate doesn't seem to work for the "Rock side" of our database... only the website portion. Our URLs are:

https://northeastchristian.org

http://rock.northeastchristian.org

Now when we load: rock.northeastchristian.org it gives a certificate error that we can bypass in a browser to reach our database. However, I think it is causing a problem for the Check-In APP. We have gone in and disabled the "Force SSL" box in rock.northeastchristian.org but it is still trying to reach SSL and causing the certificate error.

Any help would be appreciated. I'm not 100% certain, but fairly sure that is the cause of the Check-In not loading error.

  • Photo of Jim Michael

    0

    It sounds like the issue is that you have a TLS certificate for northeastchristian.org that does not also cover rock.northeastchristian.org (which is pretty normal unless you have a wildcard certificate or additional hostnames in the "SAN" field of the cert). 

    In any case, rather than try to make rock.northeastchristian.org work over non-TLS (which is NOT recommended), I'd suggest you just get another cert for the rock website. Assuming rock.northeastchristian.org is accessible from the Internet (and not only from within your church network) you can just download and install the ACME Certificate plugin from the Rock Shop, which let's Rock generate and use completely free LetsEncrypt certificates. The plugin handles everything from provisioning the free certs to renewing them every 3mo.