Question

Photo of Amber McCoy

0

Timeout on attendance page

1

I am trying to record our Sunday morning attendance and I keep getting Request Time Out Errors.  I've been having this errors since last Wednesday but thought maybe it was the Wifi where I was being slow (everything was acting very slow at that time).  I tried it again once I got into the office and the same thing.  All other functionalities of Rock seem to be working fine.  

I don't know if this helps but this is what shows up at the bottom of the screen when I hover to get the black bar to pop up.  

Screen Shot 2018-10-09 at 10.54.05 AM.png

I also thought maybe it was timing out because by the time I got all almost 200 people recorded it was taking too long so I just tried it again with 10 people and I get the same thing.  

Any suggestions?  

  • Photo of Amber McCoy

    0

    Still haven't gotten this figured out.  We've updated to Rock 7.5 and I was able to check in 2 people using the Attendance button and it still took forever and did finally save.  Since we have the Rapid Attendance option now, I will use that but I would still like to know/figure out why it keeps timing out.