Question

Photo of Ken Roach

0

Why do I have two unsubscribe links at the bottom of my emails?

2

Why do I have two unsubscribe links at the bottom of my emails?

I can see where the inside link ('Unsubscribe') comes from - Home/Communications/Communication Mediums/Email.

This is covered by the Communication documentation - https://www.rockrms.com/Rock/BookContent/8/130#unsubscribehtml

But how do I stop the second 'unsubscribe' link (in lower case) from appearing?

  • Photo of Ken Roach

    1

    The second 'unsubscribe' link comes from a setting in Mailgun.  (We use Mailgun as our email communication transport.)

    Log on to Mailgun.  In /Domains/{your domain}/Tracking Settings there is a setting for 'Unsubscribes' - make sure this is turned off.  If it is on, and a user clicks this unsubscribe link they will be added to Mailgun's list of unsubscribers - you can view this list in /Supressions.  This will over-ride any email communication settings that are set in Rock.

  • Photo of Nathan Parikh

    0

    Thanks, Ken!