Question

Photo of Brendan Yost

0

SignNow Configuration

5

Hello -

We just paid for a year subscription to SignNow and followed the instructions in the Admin guide to configure Rock.  When we click save after entering all of our information (client key and secret, etc), we get the following error: 

Error
Could not load file or assembly 'SignNowSDK, Version=2.0.2.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
at Rock.SignNow.SignNow.ValidateAttributeValues(String& errorMessage) at RockWeb.Blocks.Core.Components.mdEditComponent_SaveClick(Object sender, EventArgs e) in c:\inetpub\wwwroot\Blocks\Core\Components.ascx.cs:line 261 at Rock.Web.UI.Controls.ModalDialog.SaveLink_ServerClick(Object sender, EventArgs e) at System.Web.UI.HtmlControls.HtmlAnchor.OnServerClick(EventArgs e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Has anyone experienced a similar issue? I'm not sure where to go from here...

Brendan

  • Photo of David Turner

    1

    Here's a link to the dll: https://www.dropbox.com/s/dv7iul4wpb76idz/SignNowSDK.zip?dl=0

    Unzip that file and copy it to the Rock website's bin folder.

    Rock v6.3 will also include this file.

  • Photo of Brendan Yost

    0

    Just checking in on this again.  Is anyone else using SignNow?

  • Photo of Jim Michael

    0

    Sorry this one slipped through the cracks, Brendan. I don't use SignNow myself, but I'll ask around. You might also consider joining the Rock Slack team at www.rockrms.com/slack which will give you real time chat with more Rock users that might be able to help.

  • Photo of Daniel Hazelbaker

    0

    Brendan, I think this has been fixed in an upcoming version. There was a bug in the installer that was not including the required DLL. I will see if somebody can let you know if there is a way to fix before the next patch release.

  • Photo of Brendan Yost

    0

    Thank you all so much.  This took care of it, and the integration is working beautifully.