Question

Photo of Aaron Porter

0

PMM settings won't save account info

3

Hello!

I've been trying to get our background checks working within Rock via Protect My Ministry. Sent a test background check and it returned an error. 

Here is what the end of the log reads:

<OrderXML>
 <Method>SEND ORDER</Method>
 <Authentication>
  <Username>-removed-</Username>
  <Password>-removed-</Password>
 </Authentication>
 <Status>ERROR</Status>
 <Message>Invalid User name / Password</Message>
</OrderXML>

Error seems simple, right?

However, I've changed the username and password, and Rock still tried to login with the original username and password, ignoring the settings I've saved. 

When I look at Rock's PMM settings, it shows the new username correctly. Is there a way to reset Rock's PMM settings?

  • Photo of David Turner

    1

    Aaron, there is a bug with the Protect My Ministry page not updating the cached setting when you save them. It will be fixed in next update. Work-around is to edit/save settings in the Background Check Providers page (it's under system settings too).

  • Photo of Daniel Hazelbaker

    2

    You might try using the "i" button in the admin bar on the bottom of the Rock page and then Clearing Cache and try a test background check again.  Not sure if that will help but worth a shot.

    • Aaron Porter

      Aaron Porter

      After a Rock Restart the correct username info displayed in the log (clearing the cache didn't change it). Still getting an invalid user/pass message. Gonna call PMM. Thanks for the help!

    • Photo of Aaron Porter

      0

      Thank you both!

      Turns out I forgot to sign up for a Rock PMM account... whoops!