Question

Photo of Robbie Funderburk

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Recurring Giving

2

We just switched to the NMI / My Well gateway and have found that our recurring giving is not reporting back to Rock.   All payments are processing on the Transnational and one time gifts work as expected.   Since converting over the Get Payments Job runs but yields no payments.   Everything looks like it is configured properly. 

  • Photo of Robbie Funderburk

    0

    This was solved by changing the credentials in the Gateway Config to the correct NMI credentials.      The incorrect credentials allowed the gateway to work for everything but recurring giving.

  • Photo of Jim Michael

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    Was this solved with entering the direct credentials into the gateway config?