0 Check In Manager has no counts despite children being checked in 5 Yujing Fun posted 8 Years Ago Hi all! Just wondering if anyone has encountered this issue: We are testing the check in process now on Rock 4 and Rock 5 and found that for both our instances, the Check In Manager does not count the children we check in. Check In Manager shows 0 for every classroom even though Rock can see that 2 children are checked in (we searched the parents name to access the child and can see their children as 'CURRENT').Also, we noted that Device Manager was correct in its count until one time when we checked in the same child twice, the count increased on the device—which is a mistake—and the backend wasn't affected (which is a good thing!) . We are wondering if the device is just a +1 counter with no reference to the backend or is it supposed to be in communication with the backend?Are we doing something wrong? Thank you again for any responses—really excited to roll Rock out to our church, but wanted to make sure the most essential parts of our operation are in place before we jump in.
Jim Michael 8 years ago Ok, I was 90% sure you just weren't selecting a campus in the upper-right drop down as that bites me almost every time I use it. I will also mention something that isn't obvious, just in case it is your issue... the checkinmanager pages do not update at all. You have to manually refresh them to see the numbers change... so if you were on that page and never refreshed it, you would think no one has checked in.